Terms and Policies
PAYMENT POLICY: We require a 50% deposit before we start on your order. Balance is due when order is delivered.
CANCELLATIONS: All deposits are non-refundable so choose carefully. If an order is cancelled, a 50% fee of the total order amount is charged to offset the restocking costs we must then incur. A Nor'east store credit will be issued for the remaining balance (if any) of the deposit. This credit will be good for one year. After that time the credit will be forfeited.
SHIPPING: All orders are shipped by insured common carrier, either freight collect or prepaid, at buyers expense. An estimate will be issued at the time the order is placed.
PACKAGING CHARGE: On orders totaling less than $500, there will be an additional $75 special handling charge.
OWNER/INSTALLER RESPONSIBILITY: Beautiful, real wood floors are a product of nature and, therefore, are not "perfect" or uniform. All our flooring is manufactured within accepted industry standards that permit a defect tolerance not to exceed 15%. The defects may be of a manufacturing or natural type. The owner/installer of the floor assumes all responsibility for final inspection of product quality. This inspection of all flooring must be done before installation. Carefully examine flooring for color, finish and quality before installing it.
The failure to conduct this pre-installation procedure forfeits and voids all guarantees, warranties and buyer remedies. If material is not acceptable, the owner/installer must contact Noreast Architectural Antiques immediately. Any such defective materials found by the owner/installer will be replaced by Noreast Architectural Antiques. Prior to installation of any real wood flooring product, the owner/installer must determine that the job-site environment and the sub surfaces involved, meet or exceed all requirements as stipulated. Nor'East Architectural Antiques declines and disclaims any responsibility for product failure resulting from or associated with any job-site or subsurface deficiencies. The owner/installer has final inspection responsibility as to grade, manufacture and factory finish. The owner/installer must use reasonable selectivity and hold out or cut off pieces with glaring defects whatever the cause. Use of stain, filler or putty stick for defect correction during installation is acceptable as part of the normal installation procedure
Guarantees & Warranties
OUR GUARANTEE: Noreast Architectural Antiques has built its reputation for exceptional craftsmanship and outstanding quality by exercising careful attention to detail and utilizing only the finest materials. Well over half our business comes from repeat orders and customer's referrals. Your satisfaction is of the utmost importance to us. Our warranties apply to materials only. Noreast Architectural Antiques makes the following limited warranties backed by a Repair/Replacement Remedy for it's flooring purchased on or after January 1, 2002. These warranties extend to the original purchaser only and apply only if original purchaser inspects flooring prior to installation and notifies Noreast Architectural Antiques in writing of any defects noted during such inspection.
THREE (3) YEAR LIMITED WARRANTY: Our Repair/Replacement Remedy. We will protect you with our repair or replacement of flooring. If our Product is found to be defective, Noreast Architectural Antiques will repair or replace the failed portion at no cost to you, that is, with the same product or another compatible product of equal or higher value. Noreast Architectural Antiques will pay reasonable shipping costs to and from your home for warranty replacement materials. Materials used for replacement are warranted only for the remainder of the applicable warranty period. The Repair/Replacement Warranty is the sole remedy available to the Buyer
Your Responsibility & What Is Not Covered
1. You must inspect the flooring prior to installation and notify Nor'East in writing of any defects or non-conformities prior to installation.
2. You must retain your original invoice.
3. All warranty servicing of this product must be done by an authorized servicer of Nor'east.
4. This warranty is effective only if the product is purchased and used in the United States.
5. This warranty does not cover installation, removal or reinstallation charges.
6. This warranty does not cover scratches, indentations, or damage caused by (i) installation in any room which does not meet the specifications outlined in the manufacturer's installation instructions, (ii) installation into any room which exposes the floor to extreme heat, moisture or dryness, (iii) Acts of God, fire, water, erosion, spike heeled shoes, insects, pets, claws, sand, grit, pebbles, abrasives, insufficient protection from furniture, negligence, failure to follow all manufacturer's specific written installation instructions, improper maintenance, insufficient protection, misuse, improper installation, or improper alteration, or (iv) failure to follow recommended floor care and maintenance steps.
7. Use of floor care products that are not expressly formulated for use on acrylic polyurethane finished wood floors voids this warranty.
8. Normal exposure to sunlight will cause a wood floor to oxidize or change color. This subtle change of color is not a product defect and is not covered by this warranty. The deepening of the color of the wood is normal as the floor ages. Area rugs should be moved periodically to equalize this oxidation and enhance the beauty of your floor.
9. Wood flooring is a natural product and will expand and contract to some extent throughout the year according to factors such as heat and humidity. Properly installed wood floors may exhibit some minor separations between boards from season to season. If these separations do occur, they are not product defects and are not covered by this warranty.
10. All purchases are subject to Nor'east Architectural Antiques invoice terms and conditions. The Terms and Conditions on our invoices control and supercede any representations in this booklet.
Important Warranty Exclusions
THERE ARE NO OTHER EXPRESS OR IMPLIED WARRANTIES EXCEPT AS SET FORTH ABOVE. ALL WARRANTIES IMPLIED BY STATE LAW, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE EXPRESS WARRANTIES SET FORTH HERE. WITH THE EXCEPTION OF ANY WARRANTIES IMPLIED BY STATE LAW AS HEREBY LIMITED, THE FOREGOING WARRANTIES ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES, GUARANTIES, AGREEMENTS AND OBLIGATIONS OF MANUFACTURER OR SELLER WITH RESPECT TO THE REPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS. NEITHER MANUFACTURER NOR SELLER SHALL BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES. THE SOLE REMEDY PROVIDED BY THIS WARRANTY IS THE REPAIR OR REPLACEMENT OF DEFECTIVE PRODUCTS. THIS WARRANTY DOES NOT COVER THE COST OF REMOVAL OR INSTALLATION. ARBITRATION; CHOICE OF LAW AND FORUM; CONSENT TO JURISDICTION. With the exception of a claim brought by SELLER for equitable, provisional or ancillary relief (including without limitation temporary or permanent injunctive relief or specific performance), any dispute or controversy (including, without limitation, any action, demand, suit, claim or proceeding) arising out of, in connection with, or relating to our Products or these terms and conditions shall be resolved by arbitration. Except as otherwise provided herein, such arbitration shall be conducted in accordance with the Commercial Arbitration Rules of the American Arbitration Association ("AAA"), which shall administer the arbitration. In the event of any conflict between such Rules and this paragraph, the provisions of this paragraph shall govern. All proceedings and documents filed in the arbitration shall be in the English language. The arbitration shall take place in Amesbury, Massachusetts, United States of America. The parties consent to the personal jurisdiction of the state courts of Massachusetts and federal courts of Massachusetts and as the exclusive forum with respect to any dispute concerning equitable, provisional or ancillary relief (including without limitation temporary or permanent injunctive relief or specific performance) sought by SELLER in connection with our Product, these terms and conditions, or the arbitration it provides for.
The parties shall share the procedural costs of arbitration equally unless the arbitrator decides otherwise. Each party shall pay its own attorneys' fees and other costs incurred by it in connection with the arbitration. The arbitrator shall have the discretion to award attorney fees to a prevailing party where the losing party has brought a claim or defense devoid of legal merit or factual basis. Judgment upon the award rendered may be entered in any court having jurisdiction thereof. The parties acknowledge that any invoice, order and these terms and conditions and any award rendered pursuant thereto shall be governed by the 1958 United Nations Convention on the Recognition and Enforcement of Foreign Arbitral Awards, as amended. Any and all judgments, decisions and awards for money damages (including without limitation all expenses, interest, and other damages of any kind) shall be made in and paid in United States dollars. The parties agree not to publicize the existence of, and terms thereof, of any dispute or controversy, including without limitation any arbitration, and shall keep all information confidential except as required to prepare for and hold the arbitration. The pendency of a demand for arbitration or arbitration proceedings hereunder shall not, in and of itself, discharge or excuse continuing performance by the parties of their obligations and duties under this Order and these terms and conditions. Except to the extent inconsistent with the above, any dispute or claim relating to and in connection with in any way to our Products shall in all respects be governed by and construed solely according to the substantive laws of the State of North Carolina (excluding its conflict of laws principles); and not by the provisions of the 1980 United Nations Convention on the International Sale of Goods. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This warranty gives you specific legal rights, and you may have other rights which vary from State to State.
WHAT YOU MUST DO FOR WARRANTY SERVICE: To file a claim, contact Noreast Architectural Antiques at the address specified below. Claims must be filed within the warranty coverage period. Information verifying date of purchase may be requested. Noreast Architectural Antiques reserves the right to have a designated representative inspect the floor and remove samples for technical analysis. Noreast Architectural Antiques also may require that photographs of the floor in question be furnished by the purchaser prior to processing a claim. Except for implied warranties arising under state law, the time within which such an action must be commenced to enforce any obligation of the seller or manufacturer arising under this warranty or under any state or law of the United States or any state thereof, hereby is limited to ninety (90) days from the date you discover or should have discovered the defect.